Welcome to ECS Plumbing and Heating

Your friendly, local, professional plumbing, heating, air-conditioning, renewable energy, underfloor heating, pre-insulated piping and power flushing company.

Welcome to ECS Plumbing and Heating

Your friendly, local, professional plumbing, heating, air-conditioning, renewable energy, underfloor heating, pre-insulated piping and power flushing company.

Welcome to ECS Plumbing and Heating

Your friendly, local, professional plumbing, heating, air-conditioning, renewable energy, underfloor heating, pre-insulated piping and power flushing company.

Welcome to ECS Plumbing and Heating

Your friendly, local, professional plumbing, heating, air-conditioning, renewable energy, underfloor heating, pre-insulated piping and power flushing company.

Welcome to ECS Plumbing and Heating

Your friendly, local, professional plumbing, heating, air-conditioning, renewable energy, underfloor heating, pre-insulated piping and power flushing company.

The ECS Guarantee

All work carried out by ECS Heating and Plumbing carries a guarantee, valid for 12 months from the date that the work is completed. Our workmanship is covered by this 12 month guarantee. Materials supplied by ECS are covered by the respective manufacturers' warranties, and these manufacturers' warranties range from 1 to 7 years.

Full terms and conditions of your guarantee are clearly stated on our invoices -email us for a copy if you wish to see this in advance.

ECS Company Policies

Your peace of mind is of paramount importance to us, not least because much of our work comes from existing customers and their recommendations. That is why we put the following company policies in place.

  • All of our operatives have photo ID stating their name.
  • All our team are all fully qualified and experienced in their respective trades. They will wear clean corporate uniforms and drive our liveried vehicles.
  • We check all of our operatives'driving records with DVLA.
  • All ECS plumbers and engineers all fully insured, and have the appropriate tax and NI records in place.

ECS heating and plumbing charges

Our charges are all transparent. We will give you an estimated or fixed quote when you book us; and a VAT invoice is produced for each job.

We always charge fairly for our work. We do not overcharge. In the unlikely event that any operative is found to have disregarded this policy, they will immediately be dismissed and the overcharging addressed.

Operative time tracking and working hours

We promise that we will not carry out unnecessary work, nor charge for unnecessary time. We will not charge for excessive collection time, nor will we mark—up materials beyond our stated 20% maximum. We track our operatives' time and keep records of all materials purchased, so that any issues can be investigated and rectified.

Daily rates and fixed price rates

Our operatives will work a full 9-hour day if the job is quoted on a day rate. We will not charge for lunch or tea break time, or ad hoc time away from the job. We will ensure that any fixed price work is within 10% of what the job would have cost at an hourly rate. For full details of costs for our fixed price various servicing options, see our Charges page.

ECS client confidentiality and data security

We take customer confidentiality very seriously: under no circumstances will any customers details be passed on to any third party. Any information is held in strict accordance with the Data Protection Act 1998. Any keys left with us will be kept securely.

Customer Communications

We promise to communicate fully and regularly with our customers, ensuring you know exactly what we are doing. We supply a comprehensive description of the work and a full breakdown of labour and materials. If our operatives have to leave the site, they will explain to you why and for how long they will be gone.

Call us for further information

If you would like any more information regarding our guarantee, please do not hesitate to contact us on 01420 561777. Similarly, if you engage us to do a job and subsequently have any questions whatsoever, please contact our office immediately.

Testimonials

"We also wanted to say how delighted we are with the finished job, particular thanks to Phil and Dan for all their hard work. I must personally thank all the guys on the job for their skill, pleasant attitude, punctuality and great communication whilst they've been working here. Many thanks"
- Claire Papé

"Many thanks to you both for coming so quickly today and for fixing the problem so efficiently.
Much appreciated on our first day back from holiday. It would have been a nightmare without your prompt help."
- Mr Humphries

“Thank you for providing us with our superb new bathroom. We have learnt over the years that we can fully rely on you to produce a fine result. It was so nice to see the seamless way the various trades phased their work with each other.”
- Mr Clayton

"I just wanted to say 'thank you' to you and your engineers at ECS for the various plumbing works you have carried out at our house over recent years and also to your ever helpful and efficient receptionists and accounts department."
- Mrs Winkler - Alton, Hampshire

"Steve and I would like to say how pleased we are with all the work you carried out, especially as there were so many hidden problems!
We would certainly recommend you to anyone we know who needs plumbing work carried out."
- Mrs Eggington

FIND US

Address: The Stoneyard, Four Marks. GU34 5AJ

Email: info@ecsplumbing.co.uk

Phone: 01420 561 777

KEEP IN TOUCH

Please do not hesitate to contact us if you think we can be of service. We will respond as soon as we possibly can. Our advice over the phone is FREE. We can arrange a visit to your home to provide a quote. We can even quote from an emailed photo, where possible. Whatever you feel we may be able to help with, please do contact us today. Thank you!

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